Pick up or Drop off
We ask that you provide the gift that you would like to have engraved. You can drop it off or we can pick it up.
Creating a Design
Our graphic department will work with you one on one to design and create an artwork rendering for your approval
When the final design has been approved by you we start the engraving process.
After engraving, we will provide you with an invoic which you can pay with any credit card or cash.
After the engraved process is complete we can deliver your gift or you can pick it up.
Acceptance of Orders: All orders will be accepted based on standard terms and production times. Any deviation from stated terms will need to be pre-authorized. All orders will require a signature approval prior to production time starting. A first proof will be provided at no charge.
Changes to order: All changes must be made in writing and sent via email or text.
Proofs: All orders will require paper approval and first proof will be provided at no charge. All requested orders will be charged $5 for each additional proof. Production time starts after requested / required proof approval has been received.
Right to Promotion: Unless specified in writing at time of order is placed, we reserve the right to use any item we produce for display and promotion purposes.
Rush Orders: Our rush service is available for those last-minute gift ideas. A service fee will apply. 3-4 hour notice will be required prior to starting a new order. All requests must be presented in a realistic time frame. (All rush orders are subject to time availability and must be approved by our production department).
Cancellation Charges: $25 plus cost of all work in progress up to that point